General terms and conditions of sale

GENERAL
The conditions set out below apply to all orders placed with us and to all quotations and deliveries issued by us, unless expressly and in writing agreed otherwise by us. By placing an order, the Buyer accepts these conditions and waives its own purchasing terms. All stated information—such as prices, colours, dimensions, etc.—is subject to change. In the event of technical modifications, the customer will always receive the most recent model. We accept no liability for any typographical errors.

WARRANTY
By applying strict quality standards, quality issues are generally prevented. Pami therefore provides a warranty period of two (2) years for latent manufacturing defects. This warranty does not cover the consequences of normal wear and tear, misuse, or insufficient maintenance.

PRICES
All stated prices are exclusive of VAT. Quoted prices are without obligation and only binding if confirmed by us in writing.

TERMS OF PAYMENT
All our invoices are payable within thirty (30) days from the invoice date. Prompt payment (bank transfer within eight (8) days) entitles the Buyer to a 1% discount. The first order is delivered cash on delivery. Pami may opt to require an advance payment in relation to the size of the project and the lead time. In the event of non‑payment on the due date, conventional late‑payment interest of 12% per annum shall be payable automatically and without any formal notice of default. If payment is not made on the due date, a lump‑sum indemnity of 10% shall also be payable automatically and without formal notice, with a minimum of €150, exclusive of VAT. Goods delivered remain our property until the invoice has been paid in full. However, the risk in the goods, as well as any liability towards third parties, shall pass to the customer at the moment of delivery. Non‑payment of any single invoice on its due date automatically renders the outstanding balance of all other invoices— including those not yet due—immediately payable. Late payment entitles us to suspend further deliveries or services in order to avoid any further increase in receivables, without any reminder on our part.

CANCELLATION
In the event of cancellation of an order, a lump‑sum indemnity of 20% shall be payable, which may be increased by the costs already incurred.

CUSTOMER’S RIGHT TO DAMAGES
The Buyer may always claim damages available under general law.

ORDERING AND DELIVERY
The minimum order value is €75, excl. VAT. Shipment is at the Buyer’s expense and risk. Carriage‑paid delivery and installation from €750, excl. VAT. For orders under €750, excl. VAT, we charge €75, excl. VAT, for delivery and administration costs. For collections or postal shipments up to 5 kg and under €750, excl. VAT, an administrative fee of €35, excl. VAT, will be charged. Unless agreed otherwise, delivery and installation are on the ground floor. For delivery to upper floors, the customer must provide a sufficiently large lift or an external ladder lift. The cost of hiring an external lift is €175, excl. VAT, for the lift, plus €65, excl. VAT, per man‑hour for operating the lift. Additional costs, such as reserving parking spaces, will also be charged. Areas must be clear and ready for move‑in. In the case of move‑in on unfinished building sites, additional costs may be charged and any damage resulting from the site conditions shall be borne by the Buyer. Disconnecting and reconnecting electrical and data cables, etc., is the customer’s responsibility. If delivery is postponed by the other party, Pami shall be entitled to charge the costs incurred as a result (including, but not limited to, costs relating to completed logistics handling and further storage). Storage costs in our warehouses are invoiced at €7, excl. VAT, per m² per month. Additional handling costs are charged at the standard rate of €65, excl. VAT, per man‑hour. If we are required to store furniture at the customer’s premises, liability for damage upon delivery lapses after the delivery note has been signed. Special transport by lorry is charged at €1.25, excl. VAT, per km (outward and return) plus (hourly rate × number of man‑hours). Special transport by car/van is charged at €0.50, excl. VAT, per km (outward and return) plus (hourly rate × number of man‑hours). Any additional intervention for final installation at a later date is at the customer’s expense. Delivery times are indicative and not binding, but will be observed as far as possible. Unless otherwise stipulated, late delivery shall not constitute grounds for refusing delivery and shall not give rise to damages. We reserve the right to invoice the goods as they are delivered, even if the delivery is only partial.

THE FOLLOWING CONDITIONS APPLY TO RESELLERS
All our goods are supplied ex works. Transport or shipment of our goods by any means is at the consignee’s risk, even where carriage‑paid. Carriage‑paid delivery thresholds are determined per customer. Deliveries are in principle always made to the customer’s warehouse. The customer must provide assistance for unloading the lorry. Goods may also be collected from us. The collection discount is 3% on the net invoice amount.

COMPLAINTS
Any complaints must be submitted to us by registered letter, with reasons, within three (3) days of delivery. The relevant delivery note must be provided to us and the customer must also state the relevant invoice number. Our liability is limited to the replacement of the delivered goods or parts, insofar as we are responsible for the damage. After acceptance of the goods, no further complaints can be made concerning visible defects, or the quality and quantity of the goods delivered. A complaint does not suspend the payment obligation.

DISPUTES
All disputes fall under the jurisdiction of the courts of Neerpelt and Hasselt, being the courts of the place where the obligations are to be performed and/or where they arose. Remarks and reservations concerning the invoice and/or the general terms and conditions stated thereon must be submitted to us by registered letter, with reasons, within eight (8) days of the invoice date; for the dispute resolution provision, this period is thirty (30) days. If a purchase order has been signed by the Buyer or client, the terms contained in the general conditions stated on the purchase order shall apply.